At Pixelx, we value the privacy of our customers and visitors. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our wedding photography and cinematography services, visit our website, or otherwise interact with us.
By using our services or visiting our website, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information: When you book our services or make inquiries, we may collect personal information such as your name, email address, phone number, billing address, event details, and payment information.
Photographic and Video Content: As a wedding photography and cinematography agency, we will collect and store the photographs and videos taken during your event.
Usage Data: When you visit our website, we automatically collect data such as your IP address, browser type, pages visited, and the date and time of your visit. This information helps us analyze how our website is used and improve the user experience.
Cookies: Our website may use cookies to enhance your browsing experience. Cookies are small files that are stored on your device and help us remember your preferences, recognize returning visitors, and provide personalized content.
2. How We Use Your Information
Pixelx may use the information we collect for the following purposes:
Service Delivery: To provide and deliver our photography and cinematography services, including managing bookings, taking photographs and videos, processing payments, and fulfilling customer requests.
Communication: To respond to your inquiries, send you updates about your event, and provide customer support.
Marketing: With your consent, we may use your personal information (e.g., name, email) to send you promotional materials or special offers. You can opt-out of marketing communications at any time.
Improvement of Services: To improve our website, services, and customer experience through feedback and website analytics.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Sharing Your Information
Pixelx does not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We may share your personal information with third-party vendors and service providers who assist us with payment processing, event management, data storage, or marketing activities. These third parties are obligated to maintain the confidentiality and security of your information.
Legal Requirements: We may disclose your information to comply with legal obligations, respond to court orders, or protect the rights, property, and safety of Pixelx, our clients, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. You will be notified of any such change and will have the opportunity to opt-out if desired.
4. Data Security
We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure storage, and regular security audits.
While we strive to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your data.
5. Retention of Information
We will retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may also retain your information to comply with legal obligations, resolve disputes, and enforce our agreements.
Photographic and video content will be retained for a reasonable period after delivery of the final product, unless you request earlier deletion.
6. Your Rights and Choices
You have the right to:
Access Your Information: You may request access to the personal information we hold about you and ask for corrections if any of it is inaccurate or outdated.
Request Deletion: You may request that we delete your personal information, subject to any legal or contractual obligations we may have to retain it.
Opt-Out of Marketing: You can opt-out of receiving promotional emails from us at any time by following the unsubscribe link in the email or contacting us directly.
To exercise any of these rights, please contact us at 01916 001 790.
7. Third-Party Links
Our website may contain links to third-party websites, including social media platforms. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.
8. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.
9. Changes to This Privacy Policy
Pixelx may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website with the revised effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: [email protected]
Phone: 01916 001 790
Mailing Address: Sonadanga 2nd Phase, 3rd Road, House no: 311